Home / Confidentiality policy
1. PURPOSES AND DATA COLLECTION SCOPE
Customer's data collection is for the purpose of contacting with the customers when they ask for the service, product and company's email. The information asked by the company is: full name, phone number, address and email address.
2. SCOPE OF DATA USAGE
Thinhtrigroup.com uses customer's information to:
Send notification about activities between customers and company via website
Process orders, provide services that are asked via website
Contact to the customer in some special cases.
In addition, we can share customer information in some circumstances:
Send the customer information to the shipping agency (full name, address, email, phone number).
When we are equired by civil defense, the justice department, we have the responsibility to provide the customer information.
3. DURATION OF DATA STORAGE
Personal information will be stored during the process of providing the services to the customer and can be canceled if required by the customer.
4. WHO AND WHICH GROUP CAN ACCESS THE CUSTOMER INFORMATION?
We will not reveal any user information to the third party on any business and marketing purposes without the customer permission. Howerver, we have the rights to provide the information of user for these subjects:
Shipping agencies: User information can be shared with shipping agencies to provide the user the shipping services from them. Shipping agencies will contact to the user based on the register information to receive goods and deliver to the receiver as requirement.
Authorized state agencies : We will provide personal information of the user as their requirement.
Thinh Tri Group BOD, Sales department, Customer service department and any individuals concerned to do the tasks. These people access the user information to provide services as well as support the user when they use the services of our company- thinhtrigroup.com.
Any other sides in condition that the provider agrees to reveal their information or as the user's guide: except for the above subjects that are shown in confidentiality policy, we can share the personal data for the third party as long as the user agrees or asks for sharing.
5. ADDRESS OF COLLECTION AND MANAGEMENT AGENCY
Thinh Tri Law Group Co., Ltd
Add: 4 Tran Quang Dieu, Ward 13, Dist 3, Ho Chi Minh City
Phone number: 1800 63 65
6. METHODS AND TOOLS FOR THE CUSTOMER TO ACCESS AND EDIT DATA.
The customer information is collected via company email where the customer uses to request the services. When the customer demands to change the information, please send an email via firstname.lastname@example.org
The customers who has any complaints to the webmaster if they have doubts about confidentiality. The webmaster must be in charge of the customer's complaints.
7. THE PROCESS OF RECEIVING AND HANDLING THE COMPLAINTS RELATING TO PERSONAL INFORMATION.
Every member has the right to send complaints relating to personal information to the board of management of thinhtrigroup.com. After receiving these feedbacks, Thinh Tri Group will reconfirm the information, explain and guide the user to recover and keep the information confidential.
The process will be as follows:
Step 1: Receiving the complaint: The customer send the complaint to Thinh Tri Group via email, telephone or send the document directly to the company address. Customer service department of Thinh Tri Group has responsibility to receive the complaint and ask the customer for more details.
Step 2: After receiving those details, Customer service department will base on that and transfer the complaint content to the authorized department.
Step 3: Collecting the results of complaint handling and sending the feedbacks to the customer(through the phone call/ via email).
charge of the customer's complaints.
8. PERSONAL CONFIDENTIALITY AGREEMENT
We can guarantee that all your personal information will be kept safe by many solutions and the highest technique. Thinhtrigroup.com stores and handles them on serve. We protect your data by physical, electrical methods and procedures followed by Confidentiality law.
Using Secure Sockets Layer (SSL) and encoding data delivered on the Internet back to the web server of Thinh Tri Group.
Firewall to avoid illegal accessing as well as attacking from the outside.
We allow our staff to access your information on the purpose of completing their tasks for our company.